The productivity J-curve

What the source reports

New technologies require complementary investment in processes, skills and organisational assets. These investments affect when productivity benefits appear and how they are measured.

What it means for an assessment

Budget training, workflow changes and integration. A subscription is only part of implementation cost.

A question to bring to the client case

Which complementary changes would this investment require? Include training, process redesign, data preparation and integration in the budget and schedule. Ask the implementer to explain what the customer must contribute and how those dependencies affect the timing of benefits.

The practical interpretation is Versta’s. The linked source provides the research evidence; suitability and expected value must be assessed for the customer’s own circumstances.