What the source reports
A 2024 survey of over 5,000 SMEs in seven countries found reported performance benefits more common than increased revenue. Skills, legal concerns and preparation remained relevant.
02 / OUR INTERPRETATIONWhat it means for an assessment
State which benefit the business seeks and whether people have the skills and time to use the tool.
What needs caution
Manager-reported outcomes, not independently measured causal effects. The country coverage excludes Finland.
A question to bring to the client case
Can the company support the proposed change with its available people and budget? Examine the intended benefit, implementation effort, staff skills and external help required. Provider fit includes a delivery model that is proportionate to the organisation’s size.
The practical interpretation is Versta’s. The linked source provides the research evidence; suitability and expected value must be assessed for the customer’s own circumstances.